Terms of Service

Last updated: January 2026

Acceptance of Terms

By using Trellis2, you agree to these Terms of Service. If you don't agree, please don't use our services.

Service Description

Trellis2 provides a web-based platform and related services, which may include AI-assisted processing, billing, credits, and storage features.

User Responsibilities

Acceptable Use

Use services for legitimate purposes only
Don't upload copyrighted material without permission
Don't attempt to reverse engineer our AI models
Respect intellectual property rights

Prohibited Content

Illegal, harmful, or offensive material (including but not limited to violence, adult content, hate speech)
Content that violates others' rights (copyright infringement, trademark infringement, etc.)
Spam or malicious content
Content intended to deceive or mislead
Important: For prohibited content, the system will refuse processing and may result in account suspension. No credits will be deducted but service privileges may be affected

Service Availability

Services provided "as is" without warranty
We strive for 99.9% uptime but don't guarantee continuous availability
Features may be updated or discontinued with notice

Credits and Billing

Each operation may consume credits; applicable costs will be shown before you confirm
Failed processing does not consume credits, ensuring you only pay for effective service
Purchases: We currently offer one-time credit packs. We do not currently offer auto-renewing subscriptions
Expiration: Purchased credits in one-time packs do not expire. Promotional/bonus credits may expire as stated at the time of issuance
Pricing: Prices are displayed in USD. Taxes (if applicable) will be shown at checkout
Refunds subject to our refund policy
Prices subject to change with 30 days notice

Dispute Resolution & Chargebacks

By making a purchase, you agree to contact Support first to resolve any issues. You agree that initiating a chargeback (dispute) without prior communication or for validly delivered digital goods constitutes a breach of these Terms.

In the event of an unjustified chargeback, we reserve the right to:

Permanently suspend your account and all associated data
Dis pute the chargeback with evidence of your usage logs and agreement to these terms
Recover any dispute fees incurred

Waiver of Cooling-off Period (Digital Goods)

You acknowledge that the services (Digital Credits / AI Generation) are immediate digital deliverables. By using the credits to generate images, you expressly waive your right of withdrawal or cooling-off period where applicable by law.

Intellectual Property

You retain rights to your original content
We retain rights to our AI models and technology
Output generated for you belongs to you (subject to your original content rights)

Limitation of Liability

Service provided without warranty of any kind
We're not liable for indirect or consequential damages
Maximum liability limited to amount paid in preceding 12 months

Privacy

See our Privacy Policy for information about data handling.

Termination

Either party may terminate with reasonable notice
We may suspend service for violations of these terms
Data deletion follows our privacy policy

Changes to Terms

We may update these terms. Continued use constitutes acceptance of changes.

Contact

Questions about these terms: contact@trellis2.cc

These terms are governed by applicable law and subject to dispute resolution procedures.